At Zerplude, we strive to ensure that every oversized T-shirt, sweatshirt, or hoodie you receive is of the highest quality. However, we understand that things don’t always go as planned. If you need to return or exchange a product, here’s everything you need to know:

When can you return an order?

Damaged or Defective Items

If you receive a damaged, defective, or misprinted item, you can file for a return or replacement within 5 days of delivery. Here’s how you can proceed:

Submit a request within 5 days.

Provide us with unboxing videos and pictures of the defective product along with the images of the original packaging.

Without unboxing evidence, we will not be able to process your return or refund.

Note:

Returns due to damage caused by opening the package with scissors or sharp objects won’t be eligible for replacement unless you provide proper unpacking videos.

If the package appears damaged when delivered, mention it in the remarks while signing the delivery receipt. This will help with claims against the courier service.

Wrong Size Ordered

We know how important it is for your clothes to fit just right, especially with oversized styles. If you ordered the wrong size, you’ll need to place a new order at your expense. Unfortunately, we can’t offer free exchanges for size-related issues unless the size received was incorrect.

Lost in Transit

If your item was lost during shipping, you will be eligible for a refund once the shipping status marks the order as lost.

Courier Returns

If the courier is unable to deliver the order due to reasons like incorrect address, non-serviceable pin code, or refusal by the customer, the item will be returned to our warehouse.

Reasons for Courier Returns (RTO – Return to Origin):

-Non-serviceable pin code

-Customer not contactable

-Incomplete or incorrect address

-Customer refused delivery

-Closed premises/office

-Poor weather conditions or unforeseen circumstances

If your order is returned to us, you will be notified via email, and the item will be stored in our warehouse for 10 days. During this period, you can choose to re-ship the item to another address. If no action is taken within the 10 days, the order will be removed from our system.

How to Re-ship a Returned Order

If your order is returned to us and you’d like to re-ship it:

1. Log in to your Zerplude account.

2. Navigate to Contact us.

3. Provide a full detail about your order to our team.

4. Provide all necessary details, including the preferred payment mode, your information, and address.

5. Our team will guide you.

Refund and Replacement Criteria

If a return is accepted based on the above conditions, replacements or refunds will be processed after a thorough review of the provided evidence.

Send the return item information to our team at dropadm@zerplude.com , and they will review the issue.

Zerplude is not liable for refunds or replacements if no proof (unboxing video or images) is provided for claims.

For any return-related queries, feel free to reach out to us.